THE FINE PRINT

Refund Policy

Our 7-day promise and exactly what to do if a guide isn't what you expected.

Last updated · Email

Tender Guides
Email: info@tenderguides.com

Overview

Thank you for purchasing from Tender Guides. We stand behind the quality of our digital PDF guides and want you to feel confident in your purchase. This Return & Refund Policy outlines our refund terms for all digital guide products sold through our website.

Refund Eligibility

We offer a 7-day money-back guarantee on all digital PDF guides. Refunds are available if you meet the following conditions:

  • Purchase Date: Your refund request must be submitted within 7 days of your original purchase date
  • Original Payment Method: Refunds must be requested by the original purchaser


What Is Refundable

The following purchases are eligible for refunds within 7 days:

  • Individual digital PDF guides purchased from Tender Guides
  • Accidental duplicate purchases

What Is NOT Refundable

The following are non-refundable:

  • Guides purchased more than 7 days ago

How to Request a Refund

To request a refund, please follow these steps:

  1. Email our support team at info@tenderguides.com with the subject line "Refund Request"

  2. Include the following information:

    • Your name
    • Order number (found in your purchase confirmation email)
    • Email address associated with your purchase
    • Date of purchase
    • Brief reason for your refund request

  3. Our team will review your request within 2-3 business days and confirm eligibility

Refund Processing

Once your refund request is approved:

  • Refund Amount: Full purchase price (minus any applicable payment processing fees if required by your payment provider)
  • Refund Timeline: Refunds are processed within 5-7 business days after approval
  • Refund Method: Refunds are issued to the original payment method used at purchase
  • Bank Processing: Depending on your financial institution, the refund may take 1-2 additional billing cycles to appear in your account

You will receive an email confirmation once your refund has been processed.

Access After Refund

Upon approval of your refund request:

  • Upon approval of your refund request, your access will remain.
  • We offer a 7-day no-questions-asked refund policy because we want you to feel confident in your purchase. Since this is a digital product, we ask that you use this policy honorably and in good faith. Please do not purchase the guide with the intent to access the material and then request a refund after using or copying it.
  • Repeated refund requests or clear misuse of this policy may result in loss of future access or purchasing privileges.

Technical Issues & Special Cases

Technical Issues: If you experience technical problems accessing your guide (download failure, corrupted file, compatibility issues), we will help you troubleshoot at no cost. If the issue cannot be resolved, we will issue a refund or provide a replacement file.

Satisfaction Guarantee: We're committed to your satisfaction. If you purchase a guide and genuinely feel it doesn't meet your expectations within 7 days of purchase and you have minimally accessed it, we will process your refund without question.

Chargebacks & Disputes

If you file a chargeback or payment dispute with your credit card company or payment processor without first contacting us directly, we reserve the right to:

  • Close your account
  • Deny future refund requests
  • Pursue recovery through our payment processor

We prefer to resolve concerns directly with you. Please contact us at info@tenderguides.com before disputing a charge.

No Returns Required

Because digital products cannot be physically returned and are delivered immediately upon purchase, no physical return shipment is necessary. Simply request your refund via email, and we will handle the rest.

Contact Us

If you have questions about this Return & Refund Policy or need to request a refund, please contact us:

Email: info@tenderguides.com
Response Time: We aim to respond to all inquiries within 1-2 business days

Policy Changes

Tender Guides reserves the right to modify this Return & Refund Policy at any time. Changes will be posted to this page, and your continued use of our services constitutes acceptance of the updated policy. We recommend reviewing this policy periodically.

Last Updated: May 2026

Legal Compliance

This Return & Refund Policy complies with consumer protection laws in the United States, including the FTC's Endorsement Guides and regulations governing the sale of digital products. Customers are entitled to clear disclosure of refund policies before purchase, and we provide this disclosure at checkout.

Questions about this policy? Email info@tenderguides.com — we typically reply within 1–2 business days.