Everything you might be wondering.
Quick answers to the things most people ask before buying. If your question isn't here, send us a note and we'll come back within 24 hours.
About the Guides
Who are Tender Guides for?
Tender Guides are for anyone who wants a clear, kind, and structured way through something hard. The flagship Default Parent Burnout Workbook is built for parents carrying the invisible mental load. Future guides will cover business, money, wellness, organization, and personal growth — written in the same plainspoken voice.
What format are the guides in?
All Tender Guides are delivered as PDF files. They open on any device — phone, tablet, laptop, desktop — and you can read them online, save them for offline access, or print them out if you prefer paper.
Can I print my guide?
Absolutely. Every Tender Guide is print-friendly. Print the whole thing or just the chapters you'll keep returning to. The formatting works beautifully on standard letter-size paper.
Will the PDF work on my device?
Yes — PDFs work on every modern device. iPhone, Android, iPad, Kindle, Mac, PC, Chromebook. If your device opens email attachments, it can open the guide.
Ordering & Downloads
How do I access my guide after purchase?
You'll receive an email with your download link within minutes of checkout. Click the link to download the PDF straight to your device. The file is yours to keep — save it, print it, refer back anytime.
I didn't get my download email. What do I do?
First, check your spam or promotions folder — sometimes the confirmation lands there. If you still can't find it, email info@tenderguides.com with the email address you used at checkout and we'll resend the link within 24 hours.
How long can I access my guide?
Forever. Once you purchase and download a guide, it's yours to keep indefinitely. There are no subscriptions, no expiration dates, and no surprise takedowns.
Can I share my guide with others?
Your guides are licensed for personal use. We ask that you don't share your download link or pass along the PDF to others — each purchase supports the work that goes into creating these resources. If a friend would benefit, please point them to our shop.
Payment & Refunds
What's your refund policy?
We stand behind every Tender Guide with a 7-day promise. If you purchase a guide and find it's not what you expected, contact us within 7 days for a full refund — no questions, no hoops.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) plus Shop Pay, Apple Pay, Google Pay, and PayPal. Checkout is secure and encrypted end-to-end via Shopify Payments.
Are prices in US dollars?
Yes. All prices are listed in USD. Your bank or card provider will convert at their current exchange rate if you're paying in another currency.
Updates & New Guides
Do guides get updated? Will I get new versions?
Our guides are written to be timeless. If we make meaningful updates to a guide you've purchased, we'll email you with instructions to download the latest version — no extra charge.
When are new guides coming?
We're working on guides across business, money, wellness, organization, and personal growth — each written in the same plainspoken, validating voice. Sign up for our newsletter and we'll let you know when each one launches (and you'll get 10% off your first guide).
We answer every email within 24 hours.
If your question isn't covered above, send us a note. Real humans, no auto-replies, no upsells.
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